Technician accept calls via sms
About Us
Our expertise lies in our understanding of our customer's needs.
We have 25+ years experience in the call centre, admin, fleet management and forklift industry. With our experience we recognized the opportunity for an outsourcing company.
Vision
To be a specialized outsourcing company, with a goal to provide the best service and solutions to our customers.
Mission Statement
- To be a well-known and reputable company
- To exceed our customers’ expectations with every interaction
- To provide our customers with cost effective, user friendly and customer orientated solutions
Organizational Values
Integrity, Commitment, Excellence, Respect, Accountability and Consistency.
Service Offerings
Admin
Organise the office's operations and procedures by undertaking several administrative tasks, saving you time to focus on what is important
24H Call Centre
We provide a 24-hour service where operators are available to take customer calls at any time
Campaigns
Need to launch a product and get the word out there, we can assist with e-mail campaigns, phone calls, sms services, handing out pamphlets, any form of communication
Surveys
For customer surveys, detailed reports will be provided with customer satisfaction ratings and areas of improvement
Conferencing & Team Building
We have a wide range of hotels and lodges on our books for all your conferencing requirements with excellent pricing and value for money
Filing
Don’t have time for filing, we can scan all your documents into a filing system that is easily accessible and easy to look up
Messages
Never have the opportunity for meetings or conferences with your team because of the phones, calls can be diverted to us at any time where a team of operators will deal with your calls
Tele-sales
Why spend time trying to develop the necessary expertise in-house, when you can access the best skills that already exist? This frees companies up to focus on their core business.
Marketing
This is a way for your company to increase sales volumes and reduce costs on having an entire marketing department to focus on your sales
Dispatching support centre
Calls escalate to higher management, should the call not be accepted within a given period
Detailed daily reports on call outs
Random checks on mapping system for technician’s safety
Tracking reports every morning to compare with overtime submitted
By asking the right questions, eliminate unnecessary call outs, saving on costs
Obtain order numbers where necessary
We have a complete call management system, where all calls are recorded
For customer surveys, detailed reports will be provided with customer satisfaction ratings and areas of improvement
Assistance with any administration, saving you time to focus on what is important
We have a wide range of hotels and lodges on our books for all your conferencing requirements with excellent pricing and value for money
We provide a 24-hour service and operators are available to take customer calls at any time
Customers can log calls using the same number they contact during working hours, which will be directed to the after-hour call center.
World class system for dispatching, which will recognize the service provider by the contact number